Compliance & Legals
Complaints
At Ian Jones Insurance Brokers, we take our customer complains very seriously and have a process through which we seek to resolve them. Please view our dispute resolution process here.
Privacy Policy
We are committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth), This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
Financial Hardship
The Financial Hardship Policy offers a range of support options and the assistance provided will depend on your individual circumstances and needs.
Duty of Disclosure
We will be in regular contact to inform you of changes in the insurance market and law, and any potential impacts those changes have on your Insurance and Risk program.
We are confident we can find the right policy at the right premium for you and your business – no matter what it is.
