We have had an ongoing relationship with Ian Jones Insurance for some years now. The reason we continue to do business with the company is because we are impressed with the high service level, the speed at which the quotes are produced, the competitive pricing and the assistance that is provided. Our current account executive, Amy Thompson, embodies all of these qualities and is a joy to deal with on every occasion
Just a quick note to say how much I appreciated the attention to my insurance renewal by your employee at Raymond Terrace office, Kai Cameron. It was only a matter of hours before he got back to me with a better price for my house and contents insurance which I was pleased to accept. I just wanted to tell you that I found Kai to be a very pleasant and professional, a credit to your office.
Over the past 17 years Ian Jones Insurance Brokers has provided us with a variety of business, motor vehicle and home insurance policies. Ian and his staff have always provided professional service and quality advice as to the most suitable policy and options relating to our needs. On the occasions when we have needed to make a claim, the service has been prompt with regular follow ups to ensure the process was moving smoothly. I have recommended Ian Jones Insurance Brokers to friends and business colleagues with full confidence and have always heard nothing but great responses from anyone who has utilised Ian and his staff for the provision of insurance services.
What a pleasure to be able to comment on the outstanding difference your company has made to the management of the rather complex insurance portfolio I presented. I was shocked to find after your initial review that I had been paying some insurances for years that would never have been paid out should I have a claim and this included a house in a bushfire zone. The courteous interactions with your professional staff are always helpful, and even enjoyable. Thank you
Ian Jones Insurance was able to find me insurance better suited to my circumstances and at a cheaper price than the major insurers. I also found the claims process stress-free knowing that Ian Jones Insurance are experts in their field and are less likely to be given the “run around” by insurers. I’m very happy to have swapped to Ian Jones insurance and am happy to recommend them for residential investment property insurance purposes.
Confidence is the one word I can describe how I feel when I want some advice from the people at Ian Jones Insurance. I have that distinct feeling that I have been given the right answer and don't need to be concerned. I just know everything's fineThank you so much for the outstanding service you have shown to us over the years we have dealt with you. I have always found you to be professional and very efficient.
Thanks so much for your prompt and professional attention, you are fantastic I was at a loss when I rang in as I am surrounded by a mountain of wet towels and rain/wind damage and you made me feel so comfortable